{"page":{"id":"01KMGAY76DPKGA9M927W9D883M","name":"CivicPlus","url":"https://status.civicplus.com/","updated_at":"2026-10-23T16:27:00Z"},"incidents":[{"id":"01M5JFDE4KRY18WEJ072CF3GJ0","name":"Intermittent Service Disruption - SeeClickFix 311 CRM","status":"resolved","created_at":"2026-10-22T18:54:13Z","updated_at":"2026-10-22T22:24:20Z","resolved_at":"2026-10-22T22:24:20Z","impact":"minor","page_id":"01KMGAY76DPKGA9M927W9D883M","incident_updates":[{"id":"01M5JVE6BE6G2NF5CEFET5ZDZG","body":"This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.","created_at":"2026-10-22T22:24:20Z","display_at":"2026-10-22T22:24:20Z","incident_id":"01M5JFDE4KRY18WEJ072CF3GJ0","status":"resolved","updated_at":"2026-10-22T22:24:20Z"},{"id":"01M5JT26TKHH6BVCSNRB0QV1PP","body":"A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. ","created_at":"2026-10-22T22:00:19Z","display_at":"2026-10-22T22:00:19Z","incident_id":"01M5JFDE4KRY18WEJ072CF3GJ0","status":"monitoring","updated_at":"2026-10-22T22:00:19Z"},{"id":"01M5JFDE4KWX8QMT19T9RE6ZW9","body":"We are applying fixes to SeeClickFix 311 CRM, which may cause requests integrated with other systems to stall or not be updated until further remediation is completed.","created_at":"2026-10-22T18:54:13Z","display_at":"2026-10-22T18:54:13Z","incident_id":"01M5JFDE4KRY18WEJ072CF3GJ0","status":"investigating","updated_at":"2026-10-22T18:54:13Z"}]},{"id":"01M5GBJJ4TDKZRZ4DTD2PE191Q","name":"Municode Codification Access/Verification Issues","status":"resolved","created_at":"2026-10-21T23:08:37Z","updated_at":"2026-10-22T19:52:41Z","resolved_at":"2026-10-22T19:52:41Z","impact":"minor","page_id":"01KMGAY76DPKGA9M927W9D883M","incident_updates":[{"id":"01M5JJRGC2PA7Q8305GR011MEA","body":"Services are operating normally. We appreciate your patience while we worked to restore service.","created_at":"2026-10-22T19:52:41Z","display_at":"2026-10-22T19:52:41Z","incident_id":"01M5GBJJ4TDKZRZ4DTD2PE191Q","status":"resolved","updated_at":"2026-10-22T19:52:41Z"},{"id":"01M5GBJJ4TMX0JNWM1QWS1J066","body":"We’ve strengthened our security protections to guard against a surge of automated traffic. You may see a “verify you’re human” check, pages that won’t load, or trouble with integrations, embeds, or VPN and shared-network access.\nMost visitors won’t notice a change, but a small number of legitimate users may be affected. If you run into an issue, email [**librarysupport@civicplus.com**](mailto:librarysupport@civicplus.com) with the page URL and a screenshot, and we’ll resolve it quickly.","created_at":"2026-10-21T23:08:37Z","display_at":"2026-10-21T23:08:37Z","incident_id":"01M5GBJJ4TDKZRZ4DTD2PE191Q","status":"monitoring","updated_at":"2026-10-21T23:08:37Z"}]},{"id":"01M5FPF53GDW099PZFG33WAD0K","name":"Service Disruption - Community Development v4","status":"resolved","created_at":"2026-10-21T16:59:46Z","updated_at":"2026-10-22T19:10:41Z","resolved_at":"2026-10-22T19:10:41Z","impact":"minor","page_id":"01KMGAY76DPKGA9M927W9D883M","incident_updates":[{"id":"01M5JGBKRC3RRYBMZMTP7WH4SM","body":"This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.","created_at":"2026-10-22T19:10:41Z","display_at":"2026-10-22T19:10:41Z","incident_id":"01M5FPF53GDW099PZFG33WAD0K","status":"resolved","updated_at":"2026-10-22T19:10:41Z"},{"id":"01M5FPF53G6CB9F5ZFQC4HQT9H","body":"Community Development v4 services have been restored. We are continuing to monitor the system to support security and stability. ","created_at":"2026-10-21T16:59:46Z","display_at":"2026-10-21T16:59:46Z","incident_id":"01M5FPF53GDW099PZFG33WAD0K","status":"monitoring","updated_at":"2026-10-21T17:48:25Z"}]},{"id":"01M5FDWS856KV0XGS9CQF525JN","name":"Service Disruption -  Municipal Websites Open","status":"resolved","created_at":"2026-10-21T14:29:55Z","updated_at":"2026-10-22T19:10:24Z","resolved_at":"2026-10-22T19:10:24Z","impact":"minor","page_id":"01KMGAY76DPKGA9M927W9D883M","incident_updates":[{"id":"01M5JGB28V20Z0AHQ5Q825TW3J","body":"This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.","created_at":"2026-10-22T19:10:24Z","display_at":"2026-10-22T19:10:24Z","incident_id":"01M5FDWS856KV0XGS9CQF525JN","status":"resolved","updated_at":"2026-10-22T19:10:24Z"},{"id":"01M5GGASS4FWFAK5XPXXPNBGPB","body":"Web Open services have been restored. We are continuing to monitor the system to support security and stability.","created_at":"2026-10-22T00:31:46Z","display_at":"2026-10-22T00:31:46Z","incident_id":"01M5FDWS856KV0XGS9CQF525JN","status":"monitoring","updated_at":"2026-10-22T00:31:46Z"},{"id":"01M5GFSCQG0JNGTJZE9SNRD19S","body":"Our team continues to work on resolving the issue. We will provide the next update within 30 minutes or sooner if additional information becomes available.","created_at":"2026-10-22T00:22:16Z","display_at":"2026-10-22T00:22:16Z","incident_id":"01M5FDWS856KV0XGS9CQF525JN","status":"identified","updated_at":"2026-10-22T00:22:16Z"},{"id":"01M5GDYQSFMA8AQN4FC0BSJEF6","body":"Our team continues to work on resolving the issue. We will provide the next update within 30 minutes or sooner if additional information becomes available.","created_at":"2026-10-21T23:50:14Z","display_at":"2026-10-21T23:50:14Z","incident_id":"01M5FDWS856KV0XGS9CQF525JN","status":"identified","updated_at":"2026-10-21T23:50:14Z"},{"id":"01M5GAJ2T85QAZYSKW482NDYAR","body":"Web Open services have been restored. We are continuing to monitor the system to support security and stability.","created_at":"2026-10-21T22:50:53Z","display_at":"2026-10-21T22:50:53Z","incident_id":"01M5FDWS856KV0XGS9CQF525JN","status":"monitoring","updated_at":"2026-10-21T22:50:53Z"},{"id":"01M5FMXJDE8KSZXQZ8H5TQS6RD","body":"The Web Open solution (all versions) has been taken offline as a precaution due to a security vulnerability affecting PHP and may affect this product. There is no evidence that customer data has been compromised. We will provide updates as information becomes available.","created_at":"2026-10-21T16:32:41Z","display_at":"2026-10-21T16:32:41Z","incident_id":"01M5FDWS856KV0XGS9CQF525JN","status":"identified","updated_at":"2026-10-21T17:59:25Z"},{"id":"01M5FF79HW4AWD5TK09BBHXRER","body":"Community Development (all versions) and Web Open solutions (all versions) have been taken offline as a precaution due to a security vulnerability affecting PHP and may affect this product. There is no evidence that customer data has been compromised. We will provide updates as information becomes available.","created_at":"2026-10-21T14:53:08Z","display_at":"2026-10-21T14:53:08Z","incident_id":"01M5FDWS856KV0XGS9CQF525JN","status":"identified","updated_at":"2026-10-21T17:59:17Z"},{"id":"01M5FDWS85590MS2BYVRSHES5K","body":"The Community Development solution (all versions) has been taken offline as a precaution due to a security vulnerability affecting PHP and may affect this product. There is no evidence that customer data has been compromised. We will provide updates as information becomes available.","created_at":"2026-10-21T14:29:55Z","display_at":"2026-10-21T14:29:55Z","incident_id":"01M5FDWS856KV0XGS9CQF525JN","status":"identified","updated_at":"2026-10-21T17:59:09Z"}]},{"id":"01M5J070XG8RDH4KSP6GGQN6MZ","name":"Degraded Performance - Central","status":"resolved","created_at":"2026-10-22T14:28:34Z","updated_at":"2026-10-22T19:06:06Z","resolved_at":"2026-10-22T19:06:06Z","impact":"minor","page_id":"01KMGAY76DPKGA9M927W9D883M","incident_updates":[{"id":"01M5JG36DS0QQKDZFSQJREGR0C","body":"Services are operating normally. We appreciate your patience while we worked to restore service.","created_at":"2026-10-22T19:06:06Z","display_at":"2026-10-22T19:06:06Z","incident_id":"01M5J070XG8RDH4KSP6GGQN6MZ","status":"resolved","updated_at":"2026-10-22T19:06:06Z"},{"id":"01M5J0MT7V4JE1CMW4W2HDSDKN","body":"Services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. ","created_at":"2026-10-22T14:36:06Z","display_at":"2026-10-22T14:36:06Z","incident_id":"01M5J070XG8RDH4KSP6GGQN6MZ","status":"monitoring","updated_at":"2026-10-22T14:36:06Z"},{"id":"01M5J070XGHFDBRSZ4109023TB","body":"We are currently investigating an issue affecting sites. Users may experience 500 errors. We will provide an update within 15 minutes or sooner if additional information becomes available.","created_at":"2026-10-22T14:28:34Z","display_at":"2026-10-22T14:28:34Z","incident_id":"01M5J070XG8RDH4KSP6GGQN6MZ","status":"investigating","updated_at":"2026-10-22T14:28:34Z"}]},{"id":"01M5HZH4B38QT7HRT11W41566F","name":"Service Disruption - Cost Recovery","status":"investigating","created_at":"2026-10-22T14:16:36Z","updated_at":"2026-10-22T14:16:36Z","impact":"minor","page_id":"01KMGAY76DPKGA9M927W9D883M","incident_updates":[{"id":"01M5HZH4B3K7FR901TSZQ3MMHW","body":"Our Cost Recovery Product is offline as a precaution due to a security vulnerability affecting PHP and may affect this product. There is no evidence that customer data has been compromised. We will provide updates as information becomes available.","created_at":"2026-10-22T14:16:36Z","display_at":"2026-10-22T14:16:36Z","incident_id":"01M5HZH4B38QT7HRT11W41566F","status":"investigating","updated_at":"2026-10-22T14:16:36Z"}]},{"id":"01M5HSWEB15EACH2HRTDGHDGVP","name":"Degraded Performance - CP Authentication","status":"resolved","created_at":"2026-10-22T12:37:56Z","updated_at":"2026-10-22T13:10:28Z","resolved_at":"2026-10-22T13:10:28Z","impact":"minor","page_id":"01KMGAY76DPKGA9M927W9D883M","incident_updates":[{"id":"01M5HVR0RH305DQ7BRQQYM5F9N","body":"This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.","created_at":"2026-10-22T13:10:28Z","display_at":"2026-10-22T13:10:28Z","incident_id":"01M5HSWEB15EACH2HRTDGHDGVP","status":"resolved","updated_at":"2026-10-22T13:10:28Z"},{"id":"01M5HSWEB19RVW79RAR9CF9DD6","body":"A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. ","created_at":"2026-10-22T12:37:56Z","display_at":"2026-10-22T12:05:00Z","incident_id":"01M5HSWEB15EACH2HRTDGHDGVP","status":"monitoring","updated_at":"2026-10-22T12:38:36Z"}]},{"id":"01M5EY1FX9TN72QBSHHT21X69H","name":"Degraded Performance - Municipal Websites Open","status":"resolved","created_at":"2026-10-21T09:52:52Z","updated_at":"2026-10-21T18:04:21Z","resolved_at":"2026-10-21T18:04:21Z","impact":"minor","page_id":"01KMGAY76DPKGA9M927W9D883M","incident_updates":[{"id":"01M5FT5DC4Q28BBWCS6AMCMYWH","body":"This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.","created_at":"2026-10-21T18:04:21Z","display_at":"2026-10-21T18:04:21Z","incident_id":"01M5EY1FX9TN72QBSHHT21X69H","status":"resolved","updated_at":"2026-10-21T18:04:21Z"},{"id":"01M5F00TRJ0GS4C4AFCWW41A45","body":"A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. ","created_at":"2026-10-21T10:27:28Z","display_at":"2026-10-21T10:27:28Z","incident_id":"01M5EY1FX9TN72QBSHHT21X69H","status":"monitoring","updated_at":"2026-10-21T10:27:28Z"},{"id":"01M5EZNBEJZ9ZGFY466CW2NCNN","body":"Our team continues to work on resolving the issue. We will provide the next update within 15 minutes or sooner if additional information becomes available.","created_at":"2026-10-21T10:21:12Z","display_at":"2026-10-21T10:21:12Z","incident_id":"01M5EY1FX9TN72QBSHHT21X69H","status":"identified","updated_at":"2026-10-21T10:21:12Z"},{"id":"01M5EY1FX9XWJKY1PYXT47JYWR","body":"We have identified the cause of the issue affecting the RFP feature on a subset of sites and are actively working on a resolution. Users may continue to experience a 503 error until mitigation is complete. We will provide another update within 15 minutes.","created_at":"2026-10-21T09:52:52Z","display_at":"2026-10-21T09:52:52Z","incident_id":"01M5EY1FX9TN72QBSHHT21X69H","status":"identified","updated_at":"2026-10-21T09:52:52Z"}]},{"id":"01M5FMTE9Z1GGM7E9RRSTTJHRQ","name":"Service Disruption - Community Development v3","status":"identified","created_at":"2026-10-21T16:30:58Z","updated_at":"2026-10-21T17:00:31Z","impact":"minor","page_id":"01KMGAY76DPKGA9M927W9D883M","incident_updates":[{"id":"01M5FMTE9ZBSE5B6P53E8P8YGW","body":"Community Development v3 and FMO are offline as a precaution due to a security vulnerability affecting PHP and may affect this product. There is no evidence that customer data has been compromised. We will provide updates as information becomes available.","created_at":"2026-10-21T16:30:58Z","display_at":"2026-10-21T16:30:58Z","incident_id":"01M5FMTE9Z1GGM7E9RRSTTJHRQ","status":"identified","updated_at":"2026-10-21T16:55:10Z"}]},{"id":"01M5DM64BHK4VEWDHVWWE35ZCV","name":"Service Degradation - CivicPlus Payments","status":"resolved","created_at":"2026-10-20T21:41:24Z","updated_at":"2026-10-21T02:04:32Z","resolved_at":"2026-10-21T02:04:32Z","impact":"minor","page_id":"01KMGAY76DPKGA9M927W9D883M","incident_updates":[{"id":"01M5E37YMX8MD0QV93JQQPVD09","body":"This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.","created_at":"2026-10-21T02:04:32Z","display_at":"2026-10-21T02:04:32Z","incident_id":"01M5DM64BHK4VEWDHVWWE35ZCV","status":"resolved","updated_at":"2026-10-21T02:04:32Z"},{"id":"01M5DNHAWWXYGHD6X1G8VS41NX","body":" A fix has been implemented by the upstream vendor and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support.","created_at":"2026-10-20T22:05:00Z","display_at":"2026-10-20T22:05:00Z","incident_id":"01M5DM64BHK4VEWDHVWWE35ZCV","status":"monitoring","updated_at":"2026-10-20T22:05:00Z"},{"id":"01M5DM64BHFSJG4F2789180Q2R","body":"We are aware of an service disruption originating with an upstream vendor causing possible service degradation with EMV transactions. We will provide an update when additional information becomes available.","created_at":"2026-10-20T21:41:24Z","display_at":"2026-10-20T21:41:24Z","incident_id":"01M5DM64BHK4VEWDHVWWE35ZCV","status":"investigating","updated_at":"2026-10-20T21:41:24Z"}]},{"id":"01M5D75HADEP11QD5AJ09HH0HC","name":"Degraded Performance - Web Central","status":"resolved","created_at":"2026-10-20T17:53:53Z","updated_at":"2026-10-20T21:22:01Z","resolved_at":"2026-10-20T21:22:01Z","impact":"minor","page_id":"01KMGAY76DPKGA9M927W9D883M","incident_updates":[{"id":"01M5DK2MYGDWW5BM39P7G6Q74C","body":"This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.","created_at":"2026-10-20T21:22:01Z","display_at":"2026-10-20T21:22:01Z","incident_id":"01M5D75HADEP11QD5AJ09HH0HC","status":"resolved","updated_at":"2026-10-20T21:22:01Z"},{"id":"01M5DBTM57SR5X7DFJZXDDJAZ7","body":"Services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. ","created_at":"2026-10-20T19:15:18Z","display_at":"2026-10-20T19:15:18Z","incident_id":"01M5D75HADEP11QD5AJ09HH0HC","status":"monitoring","updated_at":"2026-10-20T19:15:18Z"},{"id":"01M5DASJ89WBX0BKWBRSEJZ4E4","body":"Our team continues to work on resolving the issue. We will provide the next update within 15 minutes or sooner if additional information becomes available.","created_at":"2026-10-20T18:57:15Z","display_at":"2026-10-20T18:57:15Z","incident_id":"01M5D75HADEP11QD5AJ09HH0HC","status":"investigating","updated_at":"2026-10-20T18:57:15Z"},{"id":"01M5D9YF1KBWHA934BMFFPREMD","body":"Our team continues to work on resolving the issue. We will provide the next update within 15 minutes or sooner if additional information becomes available.","created_at":"2026-10-20T18:42:27Z","display_at":"2026-10-20T18:42:27Z","incident_id":"01M5D75HADEP11QD5AJ09HH0HC","status":"investigating","updated_at":"2026-10-20T18:42:27Z"},{"id":"01M5D8VRRZ7HD9HJECQMPWN9HJ","body":"Our team continues to work on resolving the issue. We will provide the next update within 15 minutes or sooner if additional information becomes available.","created_at":"2026-10-20T18:23:30Z","display_at":"2026-10-20T18:23:30Z","incident_id":"01M5D75HADEP11QD5AJ09HH0HC","status":"investigating","updated_at":"2026-10-20T18:23:30Z"},{"id":"01M5D818GCWYH0JK7DB9ZNCEVJ","body":"Our team continues to work on resolving the issue. We will provide the next update within 15 minutes or sooner if additional information becomes available.","created_at":"2026-10-20T18:09:02Z","display_at":"2026-10-20T18:09:02Z","incident_id":"01M5D75HADEP11QD5AJ09HH0HC","status":"investigating","updated_at":"2026-10-20T18:09:02Z"},{"id":"01M5D75HADW5XWZTDPKGK494ZA","body":"We are currently investigating degraded performance affecting a subset of sites. Users may experience site slowness. We will provide an update within 15 minutes or sooner if additional information becomes available.","created_at":"2026-10-20T17:53:53Z","display_at":"2026-10-20T17:53:53Z","incident_id":"01M5D75HADEP11QD5AJ09HH0HC","status":"investigating","updated_at":"2026-10-20T17:53:53Z"}]},{"id":"01M5CQ1VT7G5X0FTQ3JTPQ93A7","name":"Degraded Performance - Recreation Management","status":"resolved","created_at":"2026-10-20T13:12:15Z","updated_at":"2026-10-20T18:16:49Z","resolved_at":"2026-10-20T18:16:49Z","impact":"minor","page_id":"01KMGAY76DPKGA9M927W9D883M","incident_updates":[{"id":"01M5D8FH8XB7E11VVNHRC40RZ5","body":"This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.","created_at":"2026-10-20T18:16:49Z","display_at":"2026-10-20T18:16:49Z","incident_id":"01M5CQ1VT7G5X0FTQ3JTPQ93A7","status":"resolved","updated_at":"2026-10-20T18:16:49Z"},{"id":"01M5CQ8YXQRGVH5ZTVSD02K8QT","body":"A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. ","created_at":"2026-10-20T13:16:08Z","display_at":"2026-10-20T13:16:08Z","incident_id":"01M5CQ1VT7G5X0FTQ3JTPQ93A7","status":"monitoring","updated_at":"2026-10-20T13:16:08Z"},{"id":"01M5CQ1VT7T7K06H3B9E2SHWBW","body":"We are currently investigating an issue affecting performance. Users may experience issues logging in and navigating their site. We will provide an update within 15 minutes or sooner if additional information becomes available.","created_at":"2026-10-20T13:12:15Z","display_at":"2026-10-20T13:12:15Z","incident_id":"01M5CQ1VT7G5X0FTQ3JTPQ93A7","status":"investigating","updated_at":"2026-10-20T13:12:15Z"}]},{"id":"01M5B2AG3XSBXD80QSAWSW5Y0D","name":"Degraded Performance - Web Central","status":"resolved","created_at":"2026-10-19T21:50:44Z","updated_at":"2026-10-20T14:10:53Z","resolved_at":"2026-10-20T14:10:52Z","impact":"minor","page_id":"01KMGAY76DPKGA9M927W9D883M","incident_updates":[{"id":"01M5CTD6D34F37V7WNYGVAGAWN","body":"Services are operating normally. We appreciate your patience while we worked to restore service.","created_at":"2026-10-20T14:10:53Z","display_at":"2026-10-20T14:10:52Z","incident_id":"01M5B2AG3XSBXD80QSAWSW5Y0D","status":"resolved","updated_at":"2026-10-20T14:10:53Z"},{"id":"01M5B76ADA8TPD6AE0K0FZ5WWR","body":"Services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. ","created_at":"2026-10-19T23:15:50Z","display_at":"2026-10-19T23:15:50Z","incident_id":"01M5B2AG3XSBXD80QSAWSW5Y0D","status":"monitoring","updated_at":"2026-10-19T23:15:50Z"},{"id":"01M5B62KY2QY238FCRTD7AH488","body":"Our team continues to work on resolving the issue and we are seeing site performance improve. We will provide the next update within 30 minutes or sooner if additional information becomes available.","created_at":"2026-10-19T22:56:20Z","display_at":"2026-10-19T22:56:20Z","incident_id":"01M5B2AG3XSBXD80QSAWSW5Y0D","status":"identified","updated_at":"2026-10-19T22:56:20Z"},{"id":"01M5B44BSRGXP2630FAVE402RR","body":"We have identified the cause of the issue affecting site speed and are actively working on a resolution. Users may continue to experience slowness until mitigation is complete. We will provide another update within 15 minutes.","created_at":"2026-10-19T22:22:20Z","display_at":"2026-10-19T22:22:20Z","incident_id":"01M5B2AG3XSBXD80QSAWSW5Y0D","status":"identified","updated_at":"2026-10-19T22:22:20Z"},{"id":"01M5B36YSCG8HFWNW067EAS1SX","body":"We are currently investigating an issue affecting a subset of sites. Users may experience site slowness. We will provide an update within 15 minutes or sooner if additional information becomes available.","created_at":"2026-10-19T22:06:16Z","display_at":"2026-10-19T22:06:16Z","incident_id":"01M5B2AG3XSBXD80QSAWSW5Y0D","status":"investigating","updated_at":"2026-10-19T22:06:16Z"},{"id":"01M5B2AG3XH4B1FWN13JWCCZEW","body":"We are currently investigating an issue affecting a subset of sites. Users may experience site slowness. We will provide an update within 15 minutes or sooner if additional information becomes available.","created_at":"2026-10-19T21:50:44Z","display_at":"2026-10-19T21:50:44Z","incident_id":"01M5B2AG3XSBXD80QSAWSW5Y0D","status":"investigating","updated_at":"2026-10-19T22:00:25Z"}]},{"id":"01M52N7RFX7WRBQEPTQ3WSEHDF","name":"Online Code Hosting Active Incident - Some Code Libraries are not accessible","status":"resolved","created_at":"2026-10-16T15:28:07Z","updated_at":"2026-10-16T20:25:14Z","resolved_at":"2026-10-16T20:25:14Z","impact":"major","page_id":"01KMGAY76DPKGA9M927W9D883M","incident_updates":[{"id":"01M5367SJJ1W69T9QSKZ1YHT6Q","body":"This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.","created_at":"2026-10-16T20:25:14Z","display_at":"2026-10-16T20:25:14Z","incident_id":"01M52N7RFX7WRBQEPTQ3WSEHDF","status":"resolved","updated_at":"2026-10-16T20:25:14Z"},{"id":"01M52PR8HCWBBJTN0KV49ZFV5J","body":"Services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. ","created_at":"2026-10-16T15:54:37Z","display_at":"2026-10-16T15:54:36Z","incident_id":"01M52N7RFX7WRBQEPTQ3WSEHDF","status":"monitoring","updated_at":"2026-10-16T15:54:37Z"},{"id":"01M52N7RFXDWG8N0J00SYSSYAZ","body":"We are currently investigating an issue affecting Online Code Hosting (Municode Code Library.) Users may experience inability to access admin and public areas of their instance. \n\nOur team continues to work on resolving the issue. We will provide the next update as soon as additional information becomes available.","created_at":"2026-10-16T15:28:07Z","display_at":"2026-10-16T15:28:07Z","incident_id":"01M52N7RFX7WRBQEPTQ3WSEHDF","status":"investigating","updated_at":"2026-10-16T15:28:07Z"}]},{"id":"01M4TSR630A9Y1B49TV82NHSHJ","name":"Web Central - Degraded Performance","status":"resolved","created_at":"2026-10-13T14:13:04Z","updated_at":"2026-10-13T20:14:29Z","resolved_at":"2026-10-13T20:14:29Z","impact":"minor","page_id":"01KMGAY76DPKGA9M927W9D883M","incident_updates":[{"id":"01M4VEDYNTWC3R3ZVJYVRA36XE","body":"This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.","created_at":"2026-10-13T20:14:29Z","display_at":"2026-10-13T20:14:29Z","incident_id":"01M4TSR630A9Y1B49TV82NHSHJ","status":"resolved","updated_at":"2026-10-13T20:14:29Z"},{"id":"01M4TYBKZW0NW0W8WTYT0NFTMW","body":"Services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. ","created_at":"2026-10-13T15:33:35Z","display_at":"2026-10-13T15:33:35Z","incident_id":"01M4TSR630A9Y1B49TV82NHSHJ","status":"monitoring","updated_at":"2026-10-13T15:33:35Z"},{"id":"01M4TWSK16W9HXFYFGX1142X66","body":"We are still investigating an issue affecting site performance for a small subset of customers. Users may experience slowness. We will provide an update within 15 minutes or sooner if additional information becomes available.","created_at":"2026-10-13T15:06:16Z","display_at":"2026-10-13T15:06:16Z","incident_id":"01M4TSR630A9Y1B49TV82NHSHJ","status":"investigating","updated_at":"2026-10-13T15:11:04Z"},{"id":"01M4TVK33P5WVNB6SA634AVSBJ","body":"Our team continues to work on resolving the issue. We will provide the next update within 15 minutes or sooner if additional information becomes available.","created_at":"2026-10-13T14:45:15Z","display_at":"2026-10-13T14:45:15Z","incident_id":"01M4TSR630A9Y1B49TV82NHSHJ","status":"investigating","updated_at":"2026-10-13T14:45:15Z"},{"id":"01M4TTQ138EZKAMTSFKMK7SZT9","body":"We are still investigating the root cause. We will continue to share updates every 15 minutes, or sooner if additional information becomes available.","created_at":"2026-10-13T14:29:55Z","display_at":"2026-10-13T14:29:55Z","incident_id":"01M4TSR630A9Y1B49TV82NHSHJ","status":"investigating","updated_at":"2026-10-13T14:29:55Z"},{"id":"01M4TSR630V836MTDQ7X79FNB1","body":"We are currently investigating reports of service performance degradation. Updates will follow as more information becomes available.","created_at":"2026-10-13T14:13:04Z","display_at":"2026-10-13T14:13:04Z","incident_id":"01M4TSR630A9Y1B49TV82NHSHJ","status":"investigating","updated_at":"2026-10-13T14:13:04Z"}]},{"id":"01M4GVXTTQ5FFE14BERSXNRM8H","name":"Degraded Performance - Payments","status":"resolved","created_at":"2026-10-09T17:38:42Z","updated_at":"2026-10-12T13:02:55Z","resolved_at":"2026-10-12T13:02:55Z","impact":"minor","page_id":"01KMGAY76DPKGA9M927W9D883M","incident_updates":[{"id":"01M4R3B07HMCXBR084PM14D1G2","body":"This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.","created_at":"2026-10-12T13:02:55Z","display_at":"2026-10-12T13:02:55Z","incident_id":"01M4GVXTTQ5FFE14BERSXNRM8H","status":"resolved","updated_at":"2026-10-12T13:02:55Z"},{"id":"01M4GVXTTQSJDVW5Q4EGPYXP0Y","body":"We are aware of an CardPointe EMV device service disruption that affected customers using a CardPointe integration. CardPointe has applied a fix, and our teams are monitoring to confirm normal service has been restored. You can follow their incident updates here: \u003chttps://status.cardconnect.com/incidents/fjm9p1srtpn8\u003e\nIf you are still experiencing issues, CardPointe recommends power cycling your EMV device.  If you are still experiences issues after power cycling your device, please contact CivicPlus Technical Support. ","created_at":"2026-10-09T17:38:42Z","display_at":"2026-10-09T17:38:42Z","incident_id":"01M4GVXTTQ5FFE14BERSXNRM8H","status":"monitoring","updated_at":"2026-10-09T17:38:42Z"}]},{"id":"01M4BRYEASRW0BCAF4T6JJ3F1N","name":"Degraded Performance - Web Central","status":"resolved","created_at":"2026-10-07T18:10:24Z","updated_at":"2026-10-07T23:15:25Z","resolved_at":"2026-10-07T23:15:25Z","impact":"minor","page_id":"01KMGAY76DPKGA9M927W9D883M","incident_updates":[{"id":"01M4CACXPT4Z03XPXNTG7BGPDY","body":"We have identified the issue that is affecting page loads and we are disabling the calendar updates from the most recent release. We will communicate updated release plans after addressing the issue. The system is now operating normally and if you continue to have page load issues, please contact Support.","created_at":"2026-10-07T23:15:25Z","display_at":"2026-10-07T23:15:25Z","incident_id":"01M4BRYEASRW0BCAF4T6JJ3F1N","status":"resolved","updated_at":"2026-10-07T23:15:25Z"},{"id":"01M4BRYEAS0P9G5Z130X4AHHE5","body":"We are currently investigating a service disruption affecting Municipal Websites Central. Users may experience pages loading incompletely. We will provide an update when additional information becomes available.","created_at":"2026-10-07T18:10:24Z","display_at":"2026-10-07T18:10:24Z","incident_id":"01M4BRYEASRW0BCAF4T6JJ3F1N","status":"investigating","updated_at":"2026-10-07T18:10:24Z"}]},{"id":"01M461M2JNWTDWZ6NTS6C25TZW","name":"Web Central Degraded Performance","status":"resolved","created_at":"2026-10-05T12:46:35Z","updated_at":"2026-10-06T19:09:25Z","resolved_at":"2026-10-06T19:09:25Z","impact":"minor","page_id":"01KMGAY76DPKGA9M927W9D883M","incident_updates":[{"id":"01M499XS5AXHSC8MZSA0AD4G8H","body":"This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.","created_at":"2026-10-06T19:09:25Z","display_at":"2026-10-06T19:09:25Z","incident_id":"01M461M2JNWTDWZ6NTS6C25TZW","status":"resolved","updated_at":"2026-10-06T19:09:25Z"},{"id":"01M487VNMYPH3CJNJXZJKP1Y28","body":"A fix has been deployed and services are operating normally. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support.","created_at":"2026-10-06T09:14:04Z","display_at":"2026-10-06T09:14:04Z","incident_id":"01M461M2JNWTDWZ6NTS6C25TZW","status":"monitoring","updated_at":"2026-10-06T09:14:04Z"},{"id":"01M46Y28STVV8WHA9RD455BDVC","body":"We have identified the root cause and will begin deploying a fix at 12:00 AM CDT this evening to fully restore service. Users may continue to experience delays loading select sites until then. We will provide another update once the deployment is complete.","created_at":"2026-10-05T21:03:40Z","display_at":"2026-10-05T21:03:40Z","incident_id":"01M461M2JNWTDWZ6NTS6C25TZW","status":"identified","updated_at":"2026-10-06T00:17:28Z"},{"id":"01M46WR5WJ59E35G72QCXNN56W","body":"Our team continues to work on resolving the service disruption. Users may continue to experience delays loading select sites until mitigation is complete. We will provide the next update within 30 minutes or sooner if additional information becomes available.","created_at":"2026-10-05T20:40:41Z","display_at":"2026-10-05T20:40:41Z","incident_id":"01M461M2JNWTDWZ6NTS6C25TZW","status":"identified","updated_at":"2026-10-05T20:40:41Z"},{"id":"01M46V9C76A1Y64YWHDTK6ND8Q","body":"Our team continues to work on resolving the service disruption. We will provide the next update within 30 minutes or sooner if additional information becomes available.","created_at":"2026-10-05T20:15:08Z","display_at":"2026-10-05T20:15:08Z","incident_id":"01M461M2JNWTDWZ6NTS6C25TZW","status":"identified","updated_at":"2026-10-05T20:15:08Z"},{"id":"01M46SHFPTK7QR7QTVR56R30RR","body":"Our team continues to work on resolving the service disruption. Users may continue to experience delays loading select sites until mitigation is complete. We will provide the next update within 30 minutes or sooner if additional information becomes available.","created_at":"2026-10-05T19:44:36Z","display_at":"2026-10-05T19:44:36Z","incident_id":"01M461M2JNWTDWZ6NTS6C25TZW","status":"identified","updated_at":"2026-10-05T19:44:36Z"},{"id":"01M46QVQF28KHRQJ1327S5XX08","body":"Our team continues to work on resolving the service disruption. We will provide the next update within 30 minutes or sooner if additional information becomes available.","created_at":"2026-10-05T19:15:15Z","display_at":"2026-10-05T19:15:15Z","incident_id":"01M461M2JNWTDWZ6NTS6C25TZW","status":"identified","updated_at":"2026-10-05T19:15:15Z"},{"id":"01M46PDFVJS8H97W5E11NHGHKB","body":"Our team continues to work on resolving the service disruption. Users may continue to experience delays loading select sites until mitigation is complete. We will provide the next update within 30 minutes or sooner if additional information becomes available.","created_at":"2026-10-05T18:50:00Z","display_at":"2026-10-05T18:49:59Z","incident_id":"01M461M2JNWTDWZ6NTS6C25TZW","status":"identified","updated_at":"2026-10-05T18:50:00Z"},{"id":"01M46MVDJMV86WBGYDZ2J2TH3F","body":"Our team continues to work on resolving the service disruption. We will provide the next update within 30 minutes or sooner if additional information becomes available.","created_at":"2026-10-05T18:22:39Z","display_at":"2026-10-05T18:22:39Z","incident_id":"01M461M2JNWTDWZ6NTS6C25TZW","status":"identified","updated_at":"2026-10-05T18:22:39Z"},{"id":"01M46K2SCX4180GQXCMPK5S5Q8","body":"Our team continues to work on resolving the service disruption. Users may continue to experience delays loading select sites until mitigation is complete. We will provide the next update within 30 minutes or sooner if additional information becomes available.","created_at":"2026-10-05T17:51:44Z","display_at":"2026-10-05T17:51:43Z","incident_id":"01M461M2JNWTDWZ6NTS6C25TZW","status":"identified","updated_at":"2026-10-05T17:51:44Z"},{"id":"01M46HR5GK7PWR1YG48H59ETV5","body":"Our team continues to work on resolving the service disruption. We will provide the next update within 30 minutes or sooner if additional information becomes available.","created_at":"2026-10-05T17:28:26Z","display_at":"2026-10-05T17:28:26Z","incident_id":"01M461M2JNWTDWZ6NTS6C25TZW","status":"identified","updated_at":"2026-10-05T17:28:26Z"},{"id":"01M46FZP9HS50T9RTKC2KFFSCX","body":"Our team continues to work on resolving the service disruption. Users may continue to experience delays loading select sites until mitigation is complete. We will provide the next update within 30 minutes or sooner if additional information becomes available.","created_at":"2026-10-05T16:57:36Z","display_at":"2026-10-05T16:57:36Z","incident_id":"01M461M2JNWTDWZ6NTS6C25TZW","status":"identified","updated_at":"2026-10-05T16:57:36Z"},{"id":"01M46EGG9T5FB88YYFQVPAYV3V","body":"Our team continues to work on resolving the service disruption. Users may continue to experience delays loading select sites until mitigation is complete. We will provide the next update within 30 minutes or sooner if additional information becomes available.","created_at":"2026-10-05T16:31:50Z","display_at":"2026-10-05T16:31:50Z","incident_id":"01M461M2JNWTDWZ6NTS6C25TZW","status":"identified","updated_at":"2026-10-05T16:31:50Z"},{"id":"01M46CPG8QA89S95P6E8YRMD3Z","body":"Our team continues to work on resolving the service disruption. Users may continue to experience delays loading select sites until mitigation is complete. We will provide the next update within 30 minutes or sooner if additional information becomes available.","created_at":"2026-10-05T16:00:09Z","display_at":"2026-10-05T16:00:09Z","incident_id":"01M461M2JNWTDWZ6NTS6C25TZW","status":"identified","updated_at":"2026-10-05T16:00:09Z"},{"id":"01M46AY3EJSJFT352V5JPBAYEM","body":"Our team continues to work on resolving the service disruption. We will provide the next update within 30 minutes or sooner if additional information becomes available.","created_at":"2026-10-05T15:29:21Z","display_at":"2026-10-05T15:29:21Z","incident_id":"01M461M2JNWTDWZ6NTS6C25TZW","status":"identified","updated_at":"2026-10-05T15:29:21Z"},{"id":"01M469M84W3PG71H0J7BGDDZD5","body":"Our team continues to work on resolving the service disruption. We will provide the next update within 30 minutes or sooner if additional information becomes available.","created_at":"2026-10-05T15:06:30Z","display_at":"2026-10-05T15:06:29Z","incident_id":"01M461M2JNWTDWZ6NTS6C25TZW","status":"identified","updated_at":"2026-10-05T15:06:30Z"},{"id":"01M4684KN7T97NQA3XWDNPXX21","body":"Our team continues to work on resolving the service disruption. We will provide the next update within 30 minutes or sooner if additional information becomes available.","created_at":"2026-10-05T14:40:28Z","display_at":"2026-10-05T14:40:28Z","incident_id":"01M461M2JNWTDWZ6NTS6C25TZW","status":"identified","updated_at":"2026-10-05T14:40:28Z"},{"id":"01M466D87TCKYZGZ5HNX2C4M54","body":"Our team continues to work on resolving the service disruption. We will provide the next update within 30 minutes or sooner if additional information becomes available.","created_at":"2026-10-05T14:10:15Z","display_at":"2026-10-05T14:10:14Z","incident_id":"01M461M2JNWTDWZ6NTS6C25TZW","status":"identified","updated_at":"2026-10-05T14:10:15Z"},{"id":"01M464RG1T58NNX5ACPMN8AZ8Q","body":"Our team continues to work on resolving the service disruption. We will provide the next update within 30 minutes or sooner if additional information becomes available.","created_at":"2026-10-05T13:41:26Z","display_at":"2026-10-05T13:41:26Z","incident_id":"01M461M2JNWTDWZ6NTS6C25TZW","status":"identified","updated_at":"2026-10-05T13:41:26Z"},{"id":"01M4635X71QGQ9ZG25VJBBWV7T","body":"We have identified the cause of the service disruption and are actively working on a resolution. Users may continue to experience delays loading select sites until mitigation is complete. We will provide another update within 30 minutes.","created_at":"2026-10-05T13:13:48Z","display_at":"2026-10-05T13:13:48Z","incident_id":"01M461M2JNWTDWZ6NTS6C25TZW","status":"identified","updated_at":"2026-10-05T13:13:48Z"},{"id":"01M461M2JNNQ7017BH2QXQMYGC","body":"We are currently investigating a service disruption for select sites. We will provide an update within 30 minutes or sooner if additional information becomes available.","created_at":"2026-10-05T12:46:35Z","display_at":"2026-10-05T12:46:35Z","incident_id":"01M461M2JNWTDWZ6NTS6C25TZW","status":"investigating","updated_at":"2026-10-05T12:46:35Z"}]},{"id":"01M3YA26CT3X7EDKSV08RC1X4A","name":"Degraded Performance - Recreation Management","status":"resolved","created_at":"2026-10-02T12:40:11Z","updated_at":"2026-10-02T15:52:44Z","resolved_at":"2026-10-02T15:52:44Z","impact":"minor","page_id":"01KMGAY76DPKGA9M927W9D883M","incident_updates":[{"id":"01M3YN2RDP5PPF48CGHGY272D6","body":"This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.","created_at":"2026-10-02T15:52:44Z","display_at":"2026-10-02T15:52:44Z","incident_id":"01M3YA26CT3X7EDKSV08RC1X4A","status":"resolved","updated_at":"2026-10-02T15:52:44Z"},{"id":"01M3YA5DCP5MHZ8GVEHEPZ5PZT","body":"A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. ","created_at":"2026-10-02T12:41:56Z","display_at":"2026-10-02T12:41:56Z","incident_id":"01M3YA26CT3X7EDKSV08RC1X4A","status":"monitoring","updated_at":"2026-10-02T12:41:56Z"},{"id":"01M3YA26CTRRB9PR3FDEKPVFB3","body":"We are currently investigating an service disruption affecting Recreation Management. Users may experience degraded performance. We will provide an update within 15 minutes or sooner if additional information becomes available.","created_at":"2026-10-02T12:40:11Z","display_at":"2026-10-02T12:25:00Z","incident_id":"01M3YA26CT3X7EDKSV08RC1X4A","status":"investigating","updated_at":"2026-10-02T12:41:11Z"}]},{"id":"01M3VYJHB3QNYYT9NXXDMXVZ7K","name":"Degraded Performance","status":"resolved","created_at":"2026-10-01T14:40:55Z","updated_at":"2026-10-02T13:09:54Z","resolved_at":"2026-10-02T13:09:54Z","impact":"minor","page_id":"01KMGAY76DPKGA9M927W9D883M","incident_updates":[{"id":"01M3YBRK97S0SPMQQ5W66PAT9P","body":"This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.","created_at":"2026-10-02T13:09:54Z","display_at":"2026-10-02T13:09:54Z","incident_id":"01M3VYJHB3QNYYT9NXXDMXVZ7K","status":"resolved","updated_at":"2026-10-02T13:09:54Z"},{"id":"01M3WGNA2HNWBYHE369K7AZ4J0","body":"Services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. ","created_at":"2026-10-01T19:57:00Z","display_at":"2026-10-01T19:57:00Z","incident_id":"01M3VYJHB3QNYYT9NXXDMXVZ7K","status":"monitoring","updated_at":"2026-10-01T19:57:00Z"},{"id":"01M3WACFVMHS0YSD3SK12AGHAG","body":"Our team continues to work on resolving the anomaly. We will provide the next update within 30 minutes or sooner if additional information becomes available.","created_at":"2026-10-01T18:07:20Z","display_at":"2026-10-01T18:07:19Z","incident_id":"01M3VYJHB3QNYYT9NXXDMXVZ7K","status":"identified","updated_at":"2026-10-01T18:07:20Z"},{"id":"01M3W8K604AJ355YNGMYHTZSTP","body":"Our team continues to work on resolving the anomaly. We will provide the next update within 30 minutes or sooner if additional information becomes available.","created_at":"2026-10-01T17:36:02Z","display_at":"2026-10-01T17:36:02Z","incident_id":"01M3VYJHB3QNYYT9NXXDMXVZ7K","status":"identified","updated_at":"2026-10-01T17:36:02Z"},{"id":"01M3W794FTSPK0TKKMM8J2MPHP","body":"Our team continues to work on resolving the anomaly. We will provide the next update within 15 minutes or sooner if additional information becomes available.","created_at":"2026-10-01T17:13:04Z","display_at":"2026-10-01T17:13:04Z","incident_id":"01M3VYJHB3QNYYT9NXXDMXVZ7K","status":"identified","updated_at":"2026-10-01T17:13:04Z"},{"id":"01M3W5DVGBJPG8X1VGZ4MH2TW3","body":"Our team continues to work on resolving the anomaly. We will provide the next update within 15 minutes or sooner if additional information becomes available.","created_at":"2026-10-01T16:40:41Z","display_at":"2026-10-01T16:40:41Z","incident_id":"01M3VYJHB3QNYYT9NXXDMXVZ7K","status":"identified","updated_at":"2026-10-01T16:40:41Z"},{"id":"01M3VZJ3R4G9GB4AP51HCE3PYB","body":"Services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. ","created_at":"2026-10-01T14:58:09Z","display_at":"2026-10-01T14:58:09Z","incident_id":"01M3VYJHB3QNYYT9NXXDMXVZ7K","status":"monitoring","updated_at":"2026-10-01T14:58:09Z"},{"id":"01M3VYJHB35NDBCRH8CS5H3RNF","body":"We are currently investigating a service disruption for select sites. We will provide an update within 15 minutes or sooner if additional information becomes available.","created_at":"2026-10-01T14:40:55Z","display_at":"2026-10-01T14:40:55Z","incident_id":"01M3VYJHB3QNYYT9NXXDMXVZ7K","status":"investigating","updated_at":"2026-10-01T14:40:55Z"}]},{"id":"01M3QA0R20G79K9N11E1P0CZZT","name":"Degraded Performance - Web Central","status":"resolved","created_at":"2026-09-29T19:24:42Z","updated_at":"2026-09-30T19:20:25Z","resolved_at":"2026-09-30T19:20:25Z","impact":"minor","page_id":"01KMGAY76DPKGA9M927W9D883M","incident_updates":[{"id":"01M3SW5KT9GSPP29VZEW55XEEZ","body":"This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.","created_at":"2026-09-30T19:20:25Z","display_at":"2026-09-30T19:20:25Z","incident_id":"01M3QA0R20G79K9N11E1P0CZZT","status":"resolved","updated_at":"2026-09-30T19:20:25Z"},{"id":"01M3QB1ZDQARAQ0WT7Z99B9WDH","body":"Services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support.","created_at":"2026-09-29T19:42:51Z","display_at":"2026-09-29T19:42:51Z","incident_id":"01M3QA0R20G79K9N11E1P0CZZT","status":"monitoring","updated_at":"2026-09-29T19:42:51Z"},{"id":"01M3QA0R20E6EQ1VGN0T46Q4JD","body":"We are currently investigating an anomaly affecting sites. Users may experience slowness or an error. We will provide an update within 15 minutes or sooner if additional information becomes available.","created_at":"2026-09-29T19:24:42Z","display_at":"2026-09-29T19:12:00Z","incident_id":"01M3QA0R20G79K9N11E1P0CZZT","status":"investigating","updated_at":"2026-09-29T19:29:55Z"}]},{"id":"01M3Q4VMVET5A70KTARRKZQZDV","name":"Software Service Disruption for Agenda and Meeting Management Essential, Online Code Hosting and Self-Publishing","status":"resolved","created_at":"2026-09-29T17:54:32Z","updated_at":"2026-09-30T13:44:42Z","resolved_at":"2026-09-30T13:44:42Z","impact":"none","page_id":"01KMGAY76DPKGA9M927W9D883M","incident_updates":[{"id":"01M3S8YWPFVN12CT5J01CNAQ8V","body":"This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.","created_at":"2026-09-30T13:44:42Z","display_at":"2026-09-30T13:44:42Z","incident_id":"01M3Q4VMVET5A70KTARRKZQZDV","status":"resolved","updated_at":"2026-09-30T13:44:42Z"},{"id":"01M3Q4VMVEEB9N2QV6YVVWSKBC","body":"Services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. ","created_at":"2026-09-29T17:54:32Z","display_at":"2026-09-29T17:54:32Z","incident_id":"01M3Q4VMVET5A70KTARRKZQZDV","status":"monitoring","updated_at":"2026-09-29T17:54:32Z"}]},{"id":"01M2V3VJ09DT414QD2KQQ6TJWP","name":"Degraded Performance - Web Central","status":"resolved","created_at":"2026-09-18T20:38:17Z","updated_at":"2026-09-28T13:46:03Z","resolved_at":"2026-09-28T13:46:03Z","impact":"minor","page_id":"01KMGAY76DPKGA9M927W9D883M","incident_updates":[{"id":"01M3M47XQNH0DK1DSB61J0M1PV","body":"This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.","created_at":"2026-09-28T13:46:03Z","display_at":"2026-09-28T13:46:03Z","incident_id":"01M2V3VJ09DT414QD2KQQ6TJWP","status":"resolved","updated_at":"2026-09-28T13:46:03Z"},{"id":"01M34ZQWCMSNHK94G2Y19S0ZRG","body":"A fix has been implemented and we are evaluating effectiveness. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support.","created_at":"2026-09-22T16:38:46Z","display_at":"2026-09-22T16:38:46Z","incident_id":"01M2V3VJ09DT414QD2KQQ6TJWP","status":"monitoring","updated_at":"2026-09-22T16:40:34Z"},{"id":"01M2V7F7YZT8VFHSH48XSTBTSH","body":"A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. ","created_at":"2026-09-18T21:41:28Z","display_at":"2026-09-18T21:41:28Z","incident_id":"01M2V3VJ09DT414QD2KQQ6TJWP","status":"monitoring","updated_at":"2026-09-18T21:41:28Z"},{"id":"01M2V6P0BBVY155T18CGPV3MJT","body":"Our team continues to work on resolving the issue. We will provide the next update within 15 minutes or sooner if additional information becomes available.","created_at":"2026-09-18T21:27:41Z","display_at":"2026-09-18T21:27:41Z","incident_id":"01M2V3VJ09DT414QD2KQQ6TJWP","status":"identified","updated_at":"2026-09-18T21:27:41Z"},{"id":"01M2V5QNHRKPT0W8F526YS8BTF","body":"We have identified the cause of the issue affecting service and are actively working on a resolution. Users may continue to experience degraded performance until mitigation is complete. We will provide another update within 15 mins.","created_at":"2026-09-18T21:11:07Z","display_at":"2026-09-18T21:11:07Z","incident_id":"01M2V3VJ09DT414QD2KQQ6TJWP","status":"identified","updated_at":"2026-09-18T21:11:07Z"},{"id":"01M2V4RX8K0D0RTXF78M0P5T4H","body":"We are currently investigating an issue affecting select modules. Site visitors may experience problems loading content and landing pages. We will provide an update within 15 minutes or sooner if additional information becomes available.","created_at":"2026-09-18T20:54:19Z","display_at":"2026-09-18T20:54:19Z","incident_id":"01M2V3VJ09DT414QD2KQQ6TJWP","status":"investigating","updated_at":"2026-09-18T20:54:19Z"},{"id":"01M2V3VJ09M4NJ758XGZYHK0YG","body":"We are currently investigating an issue affecting select modules. Site visitors may experience problems loading content and landing pages. We will provide an update within 15 minutes or sooner if additional information becomes available.","created_at":"2026-09-18T20:38:17Z","display_at":"2026-09-18T20:38:17Z","incident_id":"01M2V3VJ09DT414QD2KQQ6TJWP","status":"investigating","updated_at":"2026-09-18T20:38:17Z"}]},{"id":"01M32SKPM57KZD35Z9TBD847DD","name":"Upload failures with Word documents in Item and Agenda Files","status":"resolved","created_at":"2026-09-21T20:13:09Z","updated_at":"2026-09-29T21:02:54Z","resolved_at":"2026-09-24T16:30:00Z","impact":"minor","page_id":"01KMGAY76DPKGA9M927W9D883M","incident_updates":[{"id":"01M3QFMHYNVEWEFAMPR07RHX7F","body":"This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.","created_at":"2026-09-29T21:02:54Z","display_at":"2026-09-24T16:30:00Z","incident_id":"01M32SKPM57KZD35Z9TBD847DD","status":"resolved","updated_at":"2026-09-29T21:06:21Z"},{"id":"01M37HSPDB7SVFP1XR0DMH614B","body":"A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. ","created_at":"2026-09-23T16:32:49Z","display_at":"2026-09-23T16:32:49Z","incident_id":"01M32SKPM57KZD35Z9TBD847DD","status":"monitoring","updated_at":"2026-09-23T16:32:49Z"},{"id":"01M34Q9AAH67KWSMZE4Y5CEWKC","body":"Our team has identified the cause of the issue with Word Document uploads in Agenda and Item files, have implemented a fix, and will deploy the fix overnight. We will provide the next update tomorrow morning confirming the successful release and will monitor its performance.","created_at":"2026-09-22T14:11:01Z","display_at":"2026-09-22T14:11:01Z","incident_id":"01M32SKPM57KZD35Z9TBD847DD","status":"identified","updated_at":"2026-09-22T14:11:01Z"},{"id":"01M330PG0MF43NQ514YS2DE5PP","body":"Our team continues to work on resolving the issue. We will provide the next update tomorrow morning or sooner if additional information becomes available.","created_at":"2026-09-21T22:17:01Z","display_at":"2026-09-21T22:17:01Z","incident_id":"01M32SKPM57KZD35Z9TBD847DD","status":"identified","updated_at":"2026-09-21T22:17:01Z"},{"id":"01M32SKPM5W24Y684Q9XP9ZZ02","body":"We have identified the cause of the issue affecting the ability to upload Word documents in Item Files and Agenda files and are actively working on a resolution. Users may continue to experience service disruption until mitigation is complete. We will provide another update within 1 hour\n\n ","created_at":"2026-09-21T20:13:09Z","display_at":"2026-09-21T20:13:09Z","incident_id":"01M32SKPM57KZD35Z9TBD847DD","status":"identified","updated_at":"2026-09-21T20:13:09Z"}]},{"id":"01M3274SX4TVJ3H57BDWABN9VS","name":"CivicSend and Document Center for Platinum Security","status":"resolved","created_at":"2026-09-21T14:50:27Z","updated_at":"2026-09-21T19:26:35Z","resolved_at":"2026-09-21T19:26:35Z","impact":"minor","page_id":"01KMGAY76DPKGA9M927W9D883M","incident_updates":[{"id":"01M32PYDMYADVMC11MTBFS8GM1","body":"This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.","created_at":"2026-09-21T19:26:35Z","display_at":"2026-09-21T19:26:35Z","incident_id":"01M3274SX4TVJ3H57BDWABN9VS","status":"resolved","updated_at":"2026-09-21T19:26:35Z"},{"id":"01M328T9GC8R6F6JP2J59WGBMP","body":"A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. ","created_at":"2026-09-21T15:19:39Z","display_at":"2026-09-21T15:19:39Z","incident_id":"01M3274SX4TVJ3H57BDWABN9VS","status":"monitoring","updated_at":"2026-09-21T15:19:39Z"},{"id":"01M3282WG0CRF410RQSZMX7P78","body":"Our team continues to work on resolving the issue. We will provide the next update within 15 minutes or sooner if additional information becomes available.","created_at":"2026-09-21T15:06:52Z","display_at":"2026-09-21T15:06:52Z","incident_id":"01M3274SX4TVJ3H57BDWABN9VS","status":"identified","updated_at":"2026-09-21T15:06:52Z"},{"id":"01M3274SX4AZVY58WHEQN96D99","body":"We have identified the cause of the issue affecting CivicSend and Document Center for Platinum Security and are actively working on a resolution. Users may continue to experience degraded performance until mitigation is complete. We will provide another update within 15 minutes.","created_at":"2026-09-21T14:50:27Z","display_at":"2026-09-21T14:50:27Z","incident_id":"01M3274SX4TVJ3H57BDWABN9VS","status":"identified","updated_at":"2026-09-21T14:50:27Z"}]}]}