We are aware of an CardPointe EMV device service disruption that affected customers using a CardPointe integration. CardPointe has applied a fix, and our teams are monitoring to confirm normal service has been restored. You can follow their incident updates here: https://status.cardconnect.com/incidents/fjm9p1srtpn8
If you are still experiencing issues, CardPointe recommends power cycling your EMV device. If you are still experiences issues after power cycling your device, please contact CivicPlus Technical Support.
Monitoring
We are aware of an CardPointe EMV device service disruption that affected customers using a CardPointe integration. CardPointe has applied a fix, and our teams are monitoring to confirm normal service has been restored. You can follow their incident updates here: https://status.cardconnect.com/incidents/fjm9p1srtpn8
If you are still experiencing issues, CardPointe recommends power cycling your EMV device. If you are still experiences issues after power cycling your device, please contact CivicPlus Technical Support.
